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Frequently Asked Questions (FAQ)
How does PromptHealth work?
It is easy. Both users and providers sign up and enter their information and get matched with each other.
How does the payment work?
It is free for users.
The basic profile for providers or centers is free to allow them to test it out.
The professional profile for providers and centers has a monthly subscription fee with many features.
The Enterprise option is for businesses with a large number of users, providers or centers. This would be appropriate for employers, medical centers and/or insurers. The price varies depending on the requirements.
The basic profile for providers or centers is free to allow them to test it out.
The professional profile for providers and centers has a monthly subscription fee with many features.
The Enterprise option is for businesses with a large number of users, providers or centers. This would be appropriate for employers, medical centers and/or insurers. The price varies depending on the requirements.
What does the user get?
The users get connected with a curated list of providers based on selected criteria and location. They can navigate the site as a guest without signing but will not have access to all the features on the dashboard. Once they sign in, they get access to a dashboard to send and receive notifications and have access to rewards.
What does the provider get?
The providers get connected with the users based on selected criteria and location. Free profiles will just have basic information. The professional profiles will give access to a dashboard to send and receive notifications and offer rewards to enhance engagement.
What are the cancellation and refund policies?
The membership plans are billed on a monthly basis. You may cancel at any time. You’ll continue to have access until the end of your payment date. Since this is a membership plan, there will be no refund for the current billing period.